Privacy Policy

At Skinnora, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.skinnora.com.

📋 1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, phone number, email address, shipping and billing address.
• Payment Information: bKash/Nagad transaction IDs, card details (processed securely via third-party gateways).
• Order History: Products purchased, order dates, and delivery details.
• Device & Usage Data: IP address, browser type, device type, pages visited, and time spent on the site.
• Cookies & Tracking: We use cookies to enhance your browsing experience and analyze site traffic.

🛠️ 2. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Provide customer support and respond to inquiries
• Send order updates, promotions, and skincare tips (with your consent)
• Improve our website, product offerings, and user experience
• Prevent fraud and ensure secure transactions

🔒 3. Data Protection & Security

• We implement SSL encryption and secure payment gateways to protect your data.
• Your personal information is stored on secure servers and accessed only by authorized personnel.
• We do not sell or rent your personal data to third parties.

🤝 4. Sharing Your Information

We may share your information with:

• Delivery Partners: To fulfill your orders (e.g., RedX, Pathao)
• Payment Processors: For secure transaction handling
• Marketing Tools: To send promotional emails or SMS (only if you opt in)
• Legal Authorities: If required by law or to protect our rights

⚙️ 5. Your Rights & Choices

• Access & Update: You can view or edit your personal information by logging into your account.
• Opt-Out: You can unsubscribe from marketing emails or SMS at any time.
• Delete Account: Contact us to request account deletion and data removal.

🧒 6. Children’s Privacy

Skinnora does not knowingly collect data from individuals under the age of 13. If we learn that a child has provided personal information, we will delete it promptly.

🌍 7. International Data Transfers

As a Bangladesh-based company, we primarily store and process data locally. However, some third-party services may process data internationally in compliance with global data protection standards.

🔄 8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

📞 9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Address: Dhaka, Bangladesh

Email: skinnora@gmail.com

Phone: +880 1864-558666