Refund and Returns Policy

Returns Policy

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on SKINNORA website on Facebook Page. Return request must be raised within 2 days for any items from the date of delivery.

Check  below Return Policy for skincare items.

Valid reasons to return an item

  • Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  • Delivered product is incomplete (i.e. has missing items and/or accessories)
  • Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  • Delivered product is does not match product description or picture (i.e product not as advertised)
  • Delivered product does not fit. (i.e. size is unsuitable)

Personal Care & Health

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SKINNORA’s assessment.

Items that are non-returnable: All types of Beauty Services

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