Returns Policy
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on SKINNORA website on Facebook Page. Return request must be raised within 2 days for any items from the date of delivery.
Check below Return Policy for skincare items.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Personal Care & Health
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SKINNORA’s assessment.
Items that are non-returnable: All types of Beauty Services