Cancel Policy
You may cancel the order before the seller sends items. In case the seller has sent the item, you may contact seller Ans request for return & refund. The Buyer will not be entitled to request for cancellation, return or exchange of purchased mobile phone top-up cards, perishable items and e-tickets with special conditions
Refund Policy
In general, the amount will be refunded by the same payment that was used to make payment.
The return cost and/or indemnity may be charged to you after you return the item.
The refund may not be accepted in the following cases:
① The item has been damaged by the customer’s fault. (except for only package opened)
② The item’s value has been remarkably decreased due to the customer’s usage/consumption.
③ The item’s value has been remarkably decreased due to the time-sensitive sale.
④ The item has been customized for a specific buyer.
※ Please refer to [FAQ] when you use cart coupon. [FAQ]
Disclaimer
The items and their contents listed on Qoo10 are put there by individual sellers. Qoo10 only provides trading platform and system to facilitate transactions, and is not responsible for listed items and their contents.
International Shipping
Import restrictions of individual country is applicable for all internet purchases.
Buyers are therefore responsible to ensure that the product can b imported to the destination country before placing any orders.
The recipient of an international shipment shall bear all relevant charges incurred for imternational shipping, unless otherwise specified. These will include but not be limited to the following: shipping fees, import and customs duties. The amount payable may vary based on the product and item price. For further enquiries, please contact us.
